Certified Professional in Health Care Risk Management (CPHRM) Practice Exam 2025 - Free CPHRM Practice Questions and Study Guide

A High-Reliability Organization (HRO) is defined by its ability to maintain a high level of safety and operational effectiveness despite operating in complex and high-risk environments. The characteristic of having systems in place to avoid catastrophic errors is core to the HRO model.

HROs emphasize continuous learning and improvement, fostering a culture where safety is prioritized and risks are carefully managed. This includes implementing robust protocols, engaging in rigorous training, and conducting frequent evaluations of processes to identify potential hazards before they lead to failures.

In contrast, the other characteristics mentioned—such as inconsistent performance in achieving safety goals, regular operational failures, and a focus on short-term gains—are contrary to the principles of high reliability. These aspects imply a lack of effective safety measures and a disregard for the systemic issues that can lead to errors, which would not align with the goals of an HRO committed to reliability and safety excellence.